Frequently Asked Questions

Use our easy home finder online, or email us with your requirements at office@lancasterstudentlettings.com and we’ll do the searching for you.

In Lancaster, demand outstrips supply, so we would advise you to start looking around October for the following autumn. Much of the best accommodation is gone by January so don’t miss out!

There are bus routes all over Lancaster, so anywhere within the city centre will be convenient for both your studies and your social life.

The deposit on all our properties is £200.

Yes, we provide a deposit guarantee scheme to ensure you get your money back at the end of the tenancy (assuming your property is left in good order).

A guarantor is someone who agrees to be legally responsible for your property, its condition, and any money owed for rent. This will usually be your parents or guardians.

The rent on most of our properties includes basic bills, such as gas, electricity and water. It may also include broadband internet (check your tenancy agreement for details).

Our services run in line with the term times of Lancaster and Cumbria university, rent is to be paid termly. In addition to an initial payment to be paid at the move in date, where it is deducted from the overall rent

Don’t worry; we understand how student finance works and we arrange our rent payment terms to suit.

Most tenancy agreements are for around 50 weeks so you don’t have to wait until the first week of term and there’s no pressure to move out as soon as the academic year ends.

Yes, as long as you have agreed this with us and it is reflected in your tenancy agreement.

You can move in as soon as you have signed your agreement and paid you deposit. Remember, we won’t expect any rent until your student finance lands.

Yes, but only if the room is designed to accommodate two people. Your shared tenancy will be reflected in the price.

Unfortunately, most properties do not allow pets unless their description specifically states otherwise.

During office hours, you can call us directly on 01524 587327. Outside of office hours, you can call our emergency number on +44 785 2754 809.

You can report any other issues via our website and we will deal with them as promptly as possible. If you prefer, you can call us on the office number above.

We have a duty to our landlords to ensure that their properties are well maintained. We also like to keep in touch with our tenants to make sure you are not having any problems with your accommodation. We’ll always give you plenty of notice so you can tidy up!

We appreciate that accidents happen, but we can only fix the damage if you tell us about it. We use our own in-house team to keep down the cost of repairs.

If you have a compliant, please put it in writing, including as much detail as possible. for more details on the followed procedure click at the button below.